Bouncing members - Revision history

RevampBot: Wiki revamp: restructure & modernise

2026-07-17T12:00:00Z

Wiki revamp: restructure & modernise

← Older revision		Revision as of 12:00, 17 July 2026
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	A bouncing member is ~~a member~~ who ~~is not~~ receiving email messages from your community~~. The~~ email account may have been closed or deleted or the mailbox may be full. Either way, they ~~cannot~~ participate properly in your community.		A bouncing member is someone who isn't receiving email messages from your community - their email account may have been closed or deleted, or the mailbox may be full. Either way, they can't participate properly in your community.

	~~Modtools will regard~~ an email address as bouncing if:		ModTools treats an email address as bouncing if:
	*we've had more than 50 "soft" bounces from it (~~which mean we got~~ some kind of failure), or		*we've had more than 50 "soft" bounces from it (some kind of temporary failure), or
	*we've had more than 3 "hard" bounces from it (~~which means it looks like~~ the address is invalid)		*we've had more than 3 "hard" bounces from it (the address looks invalid)

	To see which of your members are bouncing, ~~you can click on~~ Members>Approved then select Bouncing from the drop down options.		To see which of your members are bouncing, go to Members > Approved, then select Bouncing from the drop-down options. Against each member you have the option to click Reactivate in the pink bouncing announcement panel.
	Against each ~~of those members~~ you have the option to click to Reactivate ~~button~~ in the pink bouncing announcement panel.

	Members can also see, when they log into the site, that they ~~are~~ bouncing and can ~~also choose to reactive~~ by clicking the button.		Members can also see, when they log into the site, that they're bouncing, and can reactivate themselves by clicking the button.

	[[File:Bouncing members.png]]		[[File:Bouncing members.png]]

			You can check this list regularly and try to reactivate your bouncing members. If you've reactivated them several times over a period of months and they haven't posted or seem inactive for a long time, you can remove them - they can easily rejoin if they wish. (There has been an intention to add a bulk action to ModTools to reactivate and/or remove bouncing members in one go.)

	If you wish, you can check this list on a regular basis and try to reactive your bouncing members. If you have reactivated them several times over a period of months and they have posted no posts or seem inactive for a long time, you can remove them. They can easily join again if they wish! (On Edward's 'list' there is the intention to add a bulk action on Modtools to reactive and/or remove bouncing members.)		[[Housekeeping]]



	[[~~Housekeeping]]~~		[[Category:Moderating with ModTools]]
	~~[[category~~:~~Housekeeping~~]]

Jacky at 18:57, 10 November 2021

2021-11-10T18:57:11Z

← Older revision		Revision as of 18:57, 10 November 2021
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	A bouncing member is a member who is not receiving email messages from your ~~group~~. The email account may have been closed or deleted or the mailbox may be full. Either way, they cannot participate properly in your ~~group~~.		A bouncing member is a member who is not receiving email messages from your community. The email account may have been closed or deleted or the mailbox may be full. Either way, they cannot participate properly in your community.

	Modtools will regard an email address as bouncing if:		Modtools will regard an email address as bouncing if:

Jacky at 15:00, 16 September 2020

2020-09-16T15:00:54Z

← Older revision		Revision as of 15:00, 16 September 2020
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	If you wish, you can check this list on a regular basis and try to reactive your bouncing members. If you have reactivated them several times over a period of months and they have posted no posts or seem ~~active~~ for a long time, you can remove them. They can easily join again if they wish! (On Edward's 'list' there is the intention to add a bulk action on Modtools to reactive and/or remove bouncing members.)		If you wish, you can check this list on a regular basis and try to reactive your bouncing members. If you have reactivated them several times over a period of months and they have posted no posts or seem inactive for a long time, you can remove them. They can easily join again if they wish! (On Edward's 'list' there is the intention to add a bulk action on Modtools to reactive and/or remove bouncing members.)

Jacky at 14:27, 16 September 2020

2020-09-16T14:27:30Z

← Older revision		Revision as of 14:27, 16 September 2020
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	A bouncing member is a member who is not receiving email messages from your group. The email account may have been closed or deleted or the mailbox may		A bouncing member is a member who is not receiving email messages from your group. The email account may have been closed or deleted or the mailbox may be full. Either way, they cannot participate properly in your group.
	be full. Either way, they cannot participate properly in your group.

	Modtools will regard an email address as bouncing if:		Modtools will regard an email address as bouncing if:
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	~~It is a good idea to~~ check this list on a regular basis and try to reactive your bouncing members. If you have reactivated them several times over a period of months and they have posted no posts or seem active for a long time, you can remove them. They can easily join again if they wish!		If you wish, you can check this list on a regular basis and try to reactive your bouncing members. If you have reactivated them several times over a period of months and they have posted no posts or seem active for a long time, you can remove them. They can easily join again if they wish! (On Edward's 'list' there is the intention to add a bulk action on Modtools to reactive and/or remove bouncing members.)

Jacky at 16:48, 5 December 2019

2019-12-05T16:48:26Z

← Older revision		Revision as of 16:48, 5 December 2019
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			[[Housekeeping]]
	[[category:Housekeeping]]		[[category:Housekeeping]]

Jacky at 14:49, 15 May 2018

2018-05-15T14:49:42Z

← Older revision		Revision as of 14:49, 15 May 2018
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	A bouncing member is a member who is not receiving email messages from your group. The email account may have been closed or deleted or the mailbox may		A bouncing member is a member who is not receiving email messages from your group. The email account may have been closed or deleted or the mailbox may
	be full. Either way, they cannot participate properly in your group.		be full. Either way, they cannot participate properly in your group.

			Modtools will regard an email address as bouncing if:
			*we've had more than 50 "soft" bounces from it (which mean we got some kind of failure), or
			*we've had more than 3 "hard" bounces from it (which means it looks like the address is invalid)

	To see which of your members are bouncing, you can click on Members>Approved then select Bouncing from the drop down options.		To see which of your members are bouncing, you can click on Members>Approved then select Bouncing from the drop down options.

Jacky at 13:53, 5 May 2018

2018-05-05T13:53:04Z

← Older revision		Revision as of 13:53, 5 May 2018
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	It is a good idea to check this list on a regular basis and try to reactive your bouncing members.		It is a good idea to check this list on a regular basis and try to reactive your bouncing members. If you have reactivated them several times over a period of months and they have posted no posts or seem active for a long time, you can remove them. They can easily join again if they wish!



	[[category:Housekeeping]]		[[category:Housekeeping]]

Jacky: Created page with "A bouncing member is a member who is not receiving email messages from your group. The email account may have been closed or deleted or the mailbox may be full. Either way, t..."

2018-01-09T14:30:57Z

Created page with "A bouncing member is a member who is not receiving email messages from your group. The email account may have been closed or deleted or the mailbox may be full. Either way, t..."

New page

A bouncing member is a member who is not receiving email messages from your group. The email account may have been closed or deleted or the mailbox may
be full. Either way, they cannot participate properly in your group.

To see which of your members are bouncing, you can click on Members>Approved then select Bouncing from the drop down options.
Against each of those members you have the option to click to Reactivate button in the pink bouncing announcement panel.

Members can also see, when they log into the site, that they are bouncing and can also choose to reactive by clicking the button.

[[File:Bouncing members.png]]

It is a good idea to check this list on a regular basis and try to reactive your bouncing members.

[[category:Housekeeping]]