AOL complaint - Revision history

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2026-07-17T12:00:00Z

Wiki revamp: restructure & modernise

← Older revision		Revision as of 12:00, 17 July 2026
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	=="~~complaint~~" emails from AOL==		== "Complaint" emails from AOL ==

	The mailbox for support@ilovefreegle.org receives about 250 emails ~~per~~ day ~~which~~ are a forward of an email sent by Freegle Direct with the ~~new~~ subject "Email Feedback Report for IP 5.28.62.25".		The mailbox for support@ilovefreegle.org receives about 250 emails a day that are simply a forward of an email originally sent by Freegle Direct, with the subject changed to "Email Feedback Report for IP 5.28.62.25".

	~~Regrettably~~ AOL ~~do not provide any information as to~~ why an email was forwarded as an "abuse report".		AOL doesn't explain why an email was forwarded as an "abuse report". The Freegle Support team's working assumption is that the email ended up in the member's "junk" folder - either because the member marked it as junk themselves, or because of a mail rule, most likely a mix of general rules and rules specific to that AOL address.

	The ~~assumption~~ of the Freegle ~~Support team is that for some reason~~ the ~~email(s) will have ended up in~~ the ~~members~~ "junk" ~~folder.~~		The disadvantages of this include:
			* the member being unable to find Freegle emails
			* the member thinking Freegle emails are spam
			* AOL applying the same "junk" rule to other members
			* AOL cutting off all Freegle emails altogether

	This could be because the member marked the email as "junk" but it is more likely that it was done by some set of rules which will be a combination of general rules and specific rules for that AOL address.		== Past approach ==

	~~The disadvantages of these emails ending up in~~ the ~~trash folder include:~~		In the past, a more complex process was tried, including contacting members and moderators directly.

	*the member being unable to find Freegle emails		== Current process ==
	*the member thinks that Freegle emails are spam
	*AOL applying the "junk rule" to other members
	*AOL even cutting off all Freegle emails altogether

	~~== Past ==~~		All these emails are scanned automatically in an attempt to identify the complaining AOL member. So far, 29,513 AOL emails have been processed, and a complaining member's email address was found in 29,289 of them.
	In the ~~past~~ a ~~complex process~~ was ~~tried which included contacting Members and Moderators~~.

	~~See: [[Hotmail_complaint]]~~		Most complaints come from people who only reported a handful of times, and these are ignored. Where a larger number of complaints comes from the same member (currently 25), that member is removed from all their communities. Their membership stays on record and they aren't banned, so they can rejoin any community if they wish.

	~~== Current Process==~~		Because of a computer crash, there's no exact record of members removed before April 2018. A rough estimate is about 75 members, none of whom ever complained to support about it.

	~~All these emails are automatically scanned and in the attempt to retrieve the AOL member complaining.~~		[[Category:Members, Discourse & App]]

	~~To date 29513 AOL emails have been processed. In 29289 a complaining members emails address could be found.~~

	~~Most of these came from people who only reported a few times and these where ignored.~~

	~~In a few case where a larger number of messages was received (currently 25) the member is removed from all communities.~~

	~~Their membership remains on record and they are not banned so they can rejoin any community.~~

	~~Regrettably due to a computer crash I do not have an exact record of members removed from communities before April 2018.~~

	~~However a rough guess is that it is about 75 members none of which has every complained to support.~~

	[[~~category~~:~~Freegle Direct~~]]

Jacky: /* Current Process */

2021-09-04T17:34:14Z

Current Process

← Older revision		Revision as of 17:34, 4 September 2021
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	Most of these came from people who only reported a few times and these where ignored.		Most of these came from people who only reported a few times and these where ignored.

	In a few case where a larger number of messages was received (currently 25) the member is removed from all ~~groups~~.		In a few case where a larger number of messages was received (currently 25) the member is removed from all communities.

	Their membership remains on record and they are not banned so they can rejoin any ~~group~~.		Their membership remains on record and they are not banned so they can rejoin any community.

	Regrettably due to a computer crash I do not have an exact record of members removed from ~~groups~~ before April 2018.		Regrettably due to a computer crash I do not have an exact record of members removed from communities before April 2018.

	However a rough guess is that it is about 75 members none of which has every complained to support.		However a rough guess is that it is about 75 members none of which has every complained to support.

	[[category:Freegle Direct]]		[[category:Freegle Direct]]

Jacky: /* "complaint" emails from AOLl= */

2018-05-14T06:38:30Z

"complaint" emails from AOLl=

← Older revision		Revision as of 06:38, 14 May 2018
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	="complaint" emails from ~~AOLl~~==		=="complaint" emails from AOL==

	The mailbox for support@ilovefreegle.org receives about 250 emails per day which are a forward of an email sent by Freegle Direct with the new subject "Email Feedback Report for IP 5.28.62.25".		The mailbox for support@ilovefreegle.org receives about 250 emails per day which are a forward of an email sent by Freegle Direct with the new subject "Email Feedback Report for IP 5.28.62.25".

Christian: Created page with "="complaint" emails from AOLl== The mailbox for support@ilovefreegle.org receives about 250 emails per day which are a forward of an email sent by Freegle Direct with the new..."

2018-04-24T20:34:59Z

Created page with "="complaint" emails from AOLl== The mailbox for support@ilovefreegle.org receives about 250 emails per day which are a forward of an email sent by Freegle Direct with the new..."

New page

="complaint" emails from AOLl==

The mailbox for support@ilovefreegle.org receives about 250 emails per day which are a forward of an email sent by Freegle Direct with the new subject "Email Feedback Report for IP 5.28.62.25".

Regrettably AOL do not provide any information as to why an email was forwarded as an "abuse report".

The assumption of the Freegle Support team is that for some reason the email(s) will have ended up in the members "junk" folder.

This could be because the member marked the email as "junk" but it is more likely that it was done by some set of rules which will be a combination of general rules and specific rules for that AOL address.

The disadvantages of these emails ending up in the trash folder include:

*the member being unable to find Freegle emails
*the member thinks that Freegle emails are spam
*AOL applying the "junk rule" to other members
*AOL even cutting off all Freegle emails altogether

== Past ==
In the past a complex process was tried which included contacting Members and Moderators.

See: [[Hotmail_complaint]]

== Current Process==

All these emails are automatically scanned and in the attempt to retrieve the AOL member complaining.

To date 29513 AOL emails have been processed. In 29289 a complaining members emails address could be found.

Most of these came from people who only reported a few times and these where ignored.

In a few case where a larger number of messages was received (currently 25) the member is removed from all groups.

Their membership remains on record and they are not banned so they can rejoin any group.

Regrettably due to a computer crash I do not have an exact record of members removed from groups before April 2018.

However a rough guess is that it is about 75 members none of which has every complained to support.

[[category:Freegle Direct]]