AGM Board Annual Report 2024 - Revision history

Jacky: Protected "AGM Board Annual Report 2024" ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite))

2024-11-11T16:05:21Z

Protected "AGM Board Annual Report 2024" ([Edit=Allow only administrators] (indefinite) [Move=Allow only administrators] (indefinite))

← Older revision	Revision as of 16:05, 11 November 2024
(No difference)

Neville Reid: sort key

2024-11-01T22:20:49Z

sort key

← Older revision		Revision as of 22:20, 1 November 2024
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	[[category:AGM 2024]]		[[category:AGM 2024]]
	[[Category:Freegle Ltd Annual Reports]]		[[Category:Freegle Ltd Annual Reports\|2024]]

Neville Reid: /* DECLARATION */ Category:Freegle Ltd Annual Reports

2024-11-01T22:20:25Z

DECLARATION: Category:Freegle Ltd Annual Reports

← Older revision		Revision as of 22:20, 1 November 2024
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	[[category:AGM 2024]]		[[category:AGM 2024]]
			[[Category:Freegle Ltd Annual Reports]]

Jacky: /* Legal Structure */

2024-09-04T12:35:09Z

Legal Structure

← Older revision		Revision as of 12:35, 4 September 2024
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	==== GOVERNANCE ====		==== GOVERNANCE ====
	===== Legal Structure =====		===== Legal Structure =====
	Freegle is a registered Society, and full details of our registration are at https://mutuals.fca.org.uk/Search/Society/9593. Our Rules are at Rules. Freegle is also registered as a charity with HMRC (ref. XT32865).		Freegle is a registered Society, and full details of our registration are at https://mutuals.fca.org.uk/Search/Society/9593. Our Rules are at [[Rules]]. Freegle is also registered as a charity with HMRC (ref. XT32865).

	The Society's membership during the year was as follows:		The Society's membership during the year was as follows:
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	*Ombudsman - Jeni Mason, Kim Hiscock		*Ombudsman - Jeni Mason, Kim Hiscock
	*Governance - Kathryn Bird		*Governance - Kathryn Bird


	==== TEAMS ====		==== TEAMS ====

Jacky: /* Trustpilot Reviews Report */

2024-09-04T09:40:55Z

Trustpilot Reviews Report

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	We have received 5 reviews in the past year. Four of these were 5*, commenting on the ease of use of the site, excellent service, a real online community with friendly and helpful volunteers.		We have received 5 reviews in the past year. Four of these were 5*, commenting on the ease of use of the site, excellent service, a real online community with friendly and helpful volunteers.

	The other was 1*. This from someone who had been banned on two groups for their abusive emails to group volunteers. Their complaints had been reviewed by Ombudsman and judged unfounded.		The other was 1*. This from someone who had been banned on two groups for their abusive emails to group volunteers. Their complaints had been reviewed by the Ombudsman and judged unfounded.

	Jeni		Jeni

Jacky: /* Trustpilot Reviews Report */

2024-09-04T09:39:19Z

Trustpilot Reviews Report

← Older revision		Revision as of 09:39, 4 September 2024
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	The other was 1*. This from someone who had been banned on two groups for their abusive emails to group volunteers. Their complaints had been reviewed by Ombudsman and judged unfounded.		The other was 1*. This from someone who had been banned on two groups for their abusive emails to group volunteers. Their complaints had been reviewed by Ombudsman and judged unfounded.

	~~Jen~~		Jeni

	===== Social Media Report =====		===== Social Media Report =====

NotNowCraig: Removing finance report and changing it to a link to the seperate page where it can be found.

2024-09-01T15:15:23Z

Removing finance report and changing it to a link to the seperate page where it can be found.

← Older revision		Revision as of 15:15, 1 September 2024
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	==== FINANCE REPORT ====		==== FINANCE REPORT ====
	~~Review of the 2023/24 financial year ending 5th April 2024~~		Can be found here: [[AGM Finance Report and Audit disapplication 2024]]

	The Committee members have taken all the steps that they ought to have taken as a committee in order to make themselves aware of any relevant audit information and to establish that the society's independent examiners are aware of that information.

	~~We had a total income of £103,687 (2023: £151,188).~~

	~~Donations were £46,779 (2023: £111,054) - which includes £6,000 from PayPal Giving Fund UK (2023~~:~~73,000 from the PayPal Small Charities Campaign),~~ and ~~£13,372 for our Server Heroes Appeal (2023: £9,818).~~

	~~We received £7,300 (2023: £7,200) from our very generous anonymous sponsor and Gift Aid reclaims amounted to £7,243 (2023: £5,286).~~

	~~Our income from advertising/trading was £21,532 (2023: £19,018), and we received £12,524 (2023: £6,000) in grants from local Councils.~~

	~~The remaining income included £303 (2023: £350) from Give As You Live, £3,350 in bank interest (2023: £1,164 ), and a payment of £4,500 from a third party for systems integration work.~~


	~~Our expenditure was £122,169 (2023: £90,213).~~

	~~IT costs were £72,922 (2023: £54,124) with most of the increase due to app development and server migration.~~

	We spent £23,430 (2023: £22,700) on media, £20,999 (2023: £11,400) on work with local councils to promote Freegle, £285 (2023: £759) on volunteer support, £0 (2023: £129) on fundraising, and £4,533 (2023: £1,101) on administration and insurance.

	The result for the year was a deficit for the year of £18,482 (2023: £60,975 surplus). We had a surplus brought forward from last year of £142,113 (2022: £81,138) so are left with reserves of £123,631 (2023: £142,113), of which £3,760 (2023:£5,042) is restricted for specific expenditure.

	~~Although we did not have a surplus this year, our rules state that any profits are applied solely to the continuation and development of the society.~~

Jacky: /* Mailbox/Info Report */

2024-08-28T14:53:25Z

Mailbox/Info Report

← Older revision		Revision as of 14:53, 28 August 2024
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	===== Mailbox/Info Report =====		===== National Mailbox/Info Report =====
	Activity in the info@ mailbox has been c.1200 chats since the 2023 AGM, a 25% decrease over the same period last year. This is due to improving the thank you process for donations, as we were playing 'catch up' over the previous 2 years.		Activity in the info@ mailbox has been c.1200 chats since the 2023 AGM, a 25% decrease over the same period last year. This is due to improving the thank you process for donations, as we were playing 'catch up' over the previous 2 years.

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	Jacky and Angelika <br>		Jacky and Angelika <br>
	Freegle mailbox		Freegle mailbox

			===== National Mailbox/Support Report =====
			In Support, Dee, Angelika and Jacky, and sometimes other people, help users and moderators with problems concerning Freegle policy, user behaviour, anything really. On Mod Tools and Freegle Direct tech issues, we support Geeks (Edward and Chris), so they can support us.

			Some ”clients“ are very knowledgeable, outstripping us, others are brief in the extreme. Quite a lot of messages contain no text at all. So when necessary we ask for more information to get what we or the Geeks need.

			Of approximately 1725 threads this year there were 40 blank emails, with no subject heading either.

			This year there is a new facility for Mods to ask for help direct from a chat with a click of the button labelled “Refer to Support”. This started on 5th November 2023 and has been used by 20 different moderators 35 times between them. So the new contact method has proved useful to some.

			It is always a pleasure to be able to help other Mods and we encourage those who don’t make use of the service to give us a try.

	===== Mentors Report =====		===== Mentors Report =====

Jacky: /* Mailbox/Info Report */

2024-08-28T14:49:18Z

Mailbox/Info Report

← Older revision		Revision as of 14:49, 28 August 2024
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	Jacky and Angelika <br>		Jacky and Angelika <br>
	Freegle mailbox		Freegle mailbox


	===== Mentors Report =====		===== Mentors Report =====

Jacky: /* DECLARATION */

2024-08-28T14:48:29Z

DECLARATION

← Older revision		Revision as of 14:48, 28 August 2024
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	Links:		Links:
	* Googledoc report https://docs.google.com/document/d/1gv4lNuGZkIiKLnCk5WSldwRaMrETd0lM4J0KFDXwgN4/edit?usp=sharing		* Googledoc copy of this report https://docs.google.com/document/d/1gv4lNuGZkIiKLnCk5WSldwRaMrETd0lM4J0KFDXwgN4/edit?usp=sharing
	* AGM ~~2024~~ Annual Report https://docs.google.com/document/d/18GHeoBZx10JGvxWEMJ0l5tnH67rx8_GhPGJuxVVrJe4/edit		* AGM 2023 Annual Report https://docs.google.com/document/d/18GHeoBZx10JGvxWEMJ0l5tnH67rx8_GhPGJuxVVrJe4/edit
	*[[AGM 2024 Agenda]]		*[[AGM 2024 Agenda]]

	[[category:AGM 2024]]		[[category:AGM 2024]]