Occasionally you get a member who is having trouble unsubscribing, by the time they've got round to contacting the mods team they may be quite irate as a result of numerous unsuccessful attempts to unsubscribe. They'll probably be on individual messages and be completly swamped with posts. They almost certainly won't grasp that unsubscribing from a yahoo group is an automated process that doesn't in any way require input from the moderators.

To start here are Yahoo's very comprehensive instructions on how to unsubscribe:

http://help.yahoo.com/l/us/yahoo/groups/original/members/manage/manage-26.html

==Some reasons a member may be having trouble unsubscribing (and some solutions)==

arghhhh! I think we need a flow chart here

*They just really can't figure out how to do it (Yahoo isn't the most intuitive interface)

*They've set up two accounts with the same email address and have only unsubscribed from one

The first thing to do when a member is having trouble unsubscribing is to have a look for them on your membership list. In the above situations, when you do search in members you should see them. In which case you can either remove them yourself or send them [[Unsubscribe|instructions]] on how to do it.

If they don't appear in your members list, it could be for a number of reasons:

* they've managed to unsubscribe from ''your'' Freegle group but are still subscribed to others

* they've subscribed with an email address other than the one they're emailing you with

* they are unaware of, or haven't accounted for Yahoo's delays (It can take up to three days for Yahoo group posts to stop arriving but usually its pretty instant)

* It's a Yahoo glitch (these are surprisingly common actually)

So if you can't see them on your members list, first of all ask them if they are emailing you from the email account that gets the Freegle posts, and then ask them to forward you one or even some of the posts. This will enable you to eliminate the first two options.

To find out if an email address has ever been subscribed to a Yahoo group you need to
*look in 'management'
*and then under 'group activity'
*enter some or all of the email address/Yahoo ID in 'search logs' on the 'memberships' page.

'''screen shots for stuff above'''

Unfortunately, Yahoo groups have been known to continue sending members emails well after they've unsubscribed. As a moderator there is one trick that does tend to sort this out, you can [[How to pre-ban|pre-ban]] a member for a period of about 24 hours and then unban again. This usually stops emails.

If pre-banning doesn't work the member will need to contact Yahoo but as a short term solution here is some instructions on [[Filtering Emails]] for some of the more common email clients

User:LittleWebWizard

2010-03-12T07:58:52Z

LittleWebWizard:

My name is Jacqui and I help to run the Bedford Freegle group and have done since 2005.

http://freegle.in/Bedford

File:Join this group.png

2010-03-12T07:54:55Z

LittleWebWizard:

Moderation

2010-03-08T09:43:21Z

LittleWebWizard: /* The Yahoo Glitch */

=When should members be moderated?=

Ideally Freegle groups should be set to moderate new members. Moderating new members ensures that you can:
*Weed out spammers.
*Share a pointer or two about how to post, extravagant WANTEDs, etc.
*Tell members that there's a group closer to where they live.

Commonly members are taken off moderation and put on group settings:
*after they have posted a correctly formatted OFFER or two (including their location if it is policy to state this in your group).
*if they live in the catchment area (if you have any policies restricting out of area posts or cross-posting).

=Taking members off moderation =

If you use the plugin, you can do this with one click. See http://wiki.modplugin.org/index.php/Status.

Otherwise follow these instructions BEFORE approving the post as it's easier than trying to find them again after approving the message.

* Click on message, check it has all the correct features.
* Click on New messages posted by this member are moderated (Edit) (top right of pending message)
* In Message Posting Privileges, change to Use current group message posting setting (**Never** change to Messages posted by this member are not moderated)
* Click on the Save Changes button
* Finally click on Pending messages again and approve the message.

They can be set back to the option Messages posted by this member are moderated (or to group settings) as necessary as follows:

* Click on the Edit Membership icon under their name in the Members section
* In Membership privileges click on the Edit button beside their Posting messages setting
* Change to the required setting.
* Click on the Save Changes button.

=Unmoderated and Group Settings=

Many new moderators find the difference between these two settings confusing at first, so don't worry if you not getting it and ask on Central if you need to.

When you edit a member's settings you are given 4 options (a screen shot would be great here if anyone who actually knows how fancies putting one in)

* Use current group message posting setting.

'''OR'''

Override your group posting setting.

* Messages posted by this member are not moderated.
* Messages posted by this member are moderated.
* This member can't post messages.

New members are moderated, they start out on Messages posted by this member are moderated. When taking them off moderation you are strongly advised to put them on Use current group message posting setting.

* In extreme cases you may need to place the whole membership on Full Moderation, (perhaps to remove a spammer or to allow an on list spat to die down).
* To do this, you can change group settings to Moderated and then all the people who are set to Current group settings will then all be moderated.
* When you are ready to take the whole group back off moderation you can change the group setting back to New members are moderated and all of the members on group settings will go back to being un-moderated.
* Whereas if you change members to Un-moderated instead of Uses current group settings, if you ever change group settings they will stay 'Un-moderated.

=The Yahoo Glitch=

If you need to put your group temporarily on moderation it's important to restore the group to New Member Moderation as quickly as possible. For some bizarre reason, known only to Yahoo each new member who joins during the phase of Full Moderation will, due to this Yahoo peculiarity, have slipped through the net and be 'unmoderated'(!) So if your group does need to be fully moderated for a time it would be prudent to pop all recently joined members back on moderation.

Moderation

2010-03-08T09:42:56Z

LittleWebWizard: /* The Yahoo Glich */

=When should members be moderated?=

Ideally Freegle groups should be set to moderate new members. Moderating new members ensures that you can:
*Weed out spammers.
*Share a pointer or two about how to post, extravagant WANTEDs, etc.
*Tell members that there's a group closer to where they live.

Commonly members are taken off moderation and put on group settings:
*after they have posted a correctly formatted OFFER or two (including their location if it is policy to state this in your group).
*if they live in the catchment area (if you have any policies restricting out of area posts or cross-posting).

=Taking members off moderation =

If you use the plugin, you can do this with one click. See http://wiki.modplugin.org/index.php/Status.

Otherwise follow these instructions BEFORE approving the post as it's easier than trying to find them again after approving the message.

* Click on message, check it has all the correct features.
* Click on New messages posted by this member are moderated (Edit) (top right of pending message)
* In Message Posting Privileges, change to Use current group message posting setting (**Never** change to Messages posted by this member are not moderated)
* Click on the Save Changes button
* Finally click on Pending messages again and approve the message.

They can be set back to the option Messages posted by this member are moderated (or to group settings) as necessary as follows:

* Click on the Edit Membership icon under their name in the Members section
* In Membership privileges click on the Edit button beside their Posting messages setting
* Change to the required setting.
* Click on the Save Changes button.

=Unmoderated and Group Settings=

Many new moderators find the difference between these two settings confusing at first, so don't worry if you not getting it and ask on Central if you need to.

When you edit a member's settings you are given 4 options (a screen shot would be great here if anyone who actually knows how fancies putting one in)

* Use current group message posting setting.

'''OR'''

Override your group posting setting.

* Messages posted by this member are not moderated.
* Messages posted by this member are moderated.
* This member can't post messages.

New members are moderated, they start out on Messages posted by this member are moderated. When taking them off moderation you are strongly advised to put them on Use current group message posting setting.

* In extreme cases you may need to place the whole membership on Full Moderation, (perhaps to remove a spammer or to allow an on list spat to die down).
* To do this, you can change group settings to Moderated and then all the people who are set to Current group settings will then all be moderated.
* When you are ready to take the whole group back off moderation you can change the group setting back to New members are moderated and all of the members on group settings will go back to being un-moderated.
* Whereas if you change members to Un-moderated instead of Uses current group settings, if you ever change group settings they will stay 'Un-moderated.

=The Yahoo Glitch=

If you need to put your group temporarily on moderation it's important to restore the group to New Member Moderation as quickly as possible. For some bizaire reson, known only to Yahoo each new member who joins during the phase of Full Moderation will, due to this Yahoo peculiarity, have slipped through the net and be 'unmoderated'(!) So if your group does need to be fully moderated for a time it would be prudent to pop all recently joined members back on moderation.

Moderation

2010-03-08T09:42:42Z

LittleWebWizard: /* Unmoderated and Group Settings */

=When should members be moderated?=

Ideally Freegle groups should be set to moderate new members. Moderating new members ensures that you can:
*Weed out spammers.
*Share a pointer or two about how to post, extravagant WANTEDs, etc.
*Tell members that there's a group closer to where they live.

Commonly members are taken off moderation and put on group settings:
*after they have posted a correctly formatted OFFER or two (including their location if it is policy to state this in your group).
*if they live in the catchment area (if you have any policies restricting out of area posts or cross-posting).

=Taking members off moderation =

If you use the plugin, you can do this with one click. See http://wiki.modplugin.org/index.php/Status.

Otherwise follow these instructions BEFORE approving the post as it's easier than trying to find them again after approving the message.

* Click on message, check it has all the correct features.
* Click on New messages posted by this member are moderated (Edit) (top right of pending message)
* In Message Posting Privileges, change to Use current group message posting setting (**Never** change to Messages posted by this member are not moderated)
* Click on the Save Changes button
* Finally click on Pending messages again and approve the message.

They can be set back to the option Messages posted by this member are moderated (or to group settings) as necessary as follows:

* Click on the Edit Membership icon under their name in the Members section
* In Membership privileges click on the Edit button beside their Posting messages setting
* Change to the required setting.
* Click on the Save Changes button.

=Unmoderated and Group Settings=

Many new moderators find the difference between these two settings confusing at first, so don't worry if you not getting it and ask on Central if you need to.

When you edit a member's settings you are given 4 options (a screen shot would be great here if anyone who actually knows how fancies putting one in)

* Use current group message posting setting.

'''OR'''

Override your group posting setting.

* Messages posted by this member are not moderated.
* Messages posted by this member are moderated.
* This member can't post messages.

New members are moderated, they start out on Messages posted by this member are moderated. When taking them off moderation you are strongly advised to put them on Use current group message posting setting.

* In extreme cases you may need to place the whole membership on Full Moderation, (perhaps to remove a spammer or to allow an on list spat to die down).
* To do this, you can change group settings to Moderated and then all the people who are set to Current group settings will then all be moderated.
* When you are ready to take the whole group back off moderation you can change the group setting back to New members are moderated and all of the members on group settings will go back to being un-moderated.
* Whereas if you change members to Un-moderated instead of Uses current group settings, if you ever change group settings they will stay 'Un-moderated.

=The Yahoo Glich=

If you need to put your group temporarily on moderation it's important to restore the group to New Member Moderation as quickly as possible. For some bizaire reson, known only to Yahoo each new member who joins during the phase of Full Moderation will, due to this Yahoo peculiarity, have slipped through the net and be 'unmoderated'(!) So if your group does need to be fully moderated for a time it would be prudent to pop all recently joined members back on moderation.

User:LittleWebWizard

2010-03-08T09:29:03Z

LittleWebWizard: Created page with 'My name is Jacqui and I help to run the Bedford Freegle group and have done sine 2005. http://freegle.in/Bedford'

My name is Jacqui and I help to run the Bedford Freegle group and have done sine 2005.

http://freegle.in/Bedford

2010-03-04T16:13:50Z

LittleWebWizard: Created page with '= Suggested Group Guidelines = Welcome to the YOURGROUPNAME Cafe Group http://groups.yahoo.com/group/YOURGROUPNAME/ This is a group where people in the XYZ area can share loca…'

= Suggested Group Guidelines =

Welcome to the YOURGROUPNAME Cafe Group

http://groups.yahoo.com/group/YOURGROUPNAME/

This is a group where people in the XYZ area can share local information, chat about local issues (including recycling of course) or just get to know one another.

Feel free to:

* Advertise your community events or recruit volunteers (but please, if you would like to place a regular advert for a group - online or off - no more than once per month.)

* Ask for help, advice or information from your fellow Freegle members

* Discuss Freegle - we welcome your comments and ideas. If you would like to help publicise Freegle - let us know!

* Please do NOT post derogatory messages about your fellow Freegle members. If you have an issue with someone, please contact the moderators in the first instance. They can be contacted via:

YOURGROUPNAME-owner@yahoogroups.com

YOURGROUPNAMECAFE-owner@yahoogroups.com



'''OPTIONAL'''

* PLEASE - Absolutely NO offers or requests for animals, including those for breeding purposes.

See:

http://groups.yahoo.com/group/YOURGROUPNAMECAFE/files/

for a list of animal rehoming agencies.

---------------
VERY IMPORTANT!
---------------

*** All lending, borrowing or swapping is done at the risk of the participants. We strongly suggest that you take full name, address, telephone number from any member you wish to loan an item to! ***

*** The Freegle network WILL NOT be held responsible for any loss incurred and the moderators cannot mediate or assist in any situation which does not turn out as expected. ***

* Do check our list of local businesses - perhaps you can add your business or recommend someone who has done a good job?

http://groups.yahoo.com/group/YOURGROUPNAMECAFE/database

Please keep your posts free from religion, politics and adult topics.

Above all else, please be polite to your fellow members.

To unsubscribe send an email to:

YOURGROUPNAMECAFE-unsubscribe@yahoogroups.com.

Have fun and welcome aboard!

Moderator Team - Bedford Freegle Café Group

-----

SAFETY NOTICE: Members of this group use it entirely at their own risk.
Please take all reasonable measures to protect yourself and your family's
safety and privacy when posting to the list or participating in the
collection of an item.

DISCLAIMER: Freegle is the provision of the platform only. The list owners,
moderators or anyone affiliated with Freegle are not responsible or liable
for any circumstances resulting from any exchange or communication

Cafe Groups

2010-03-04T16:11:01Z

LittleWebWizard: /* Technical Stuff */

= Cafe Groups - General Info =

As a Freegle group moderator or owner you may choose to create either a local cafe group for your own group, or combine with other local moderators to create a county wide cafe group.

Cafe groups are useful so that those issues which are not suitable for the main Freegle group can be redirected elsewhere.

A cafe group is simply another Yahoo group which is set up in the same manner as the main group via :

http://groups.yahoo.com/start

It is suggested that the group is set up in the same category as the main group e.g.

: Cultures___Community
: Issues_and_Causes
: Environment
: Issues_and_Activism
: Recycling

but is not listed in the main Yahoo! index. This will help ensure that the group is not joined in error by members looking for the main Freegle group, and perhaps help keep the group clear of spammers.

You can link to the cafe group from your main group guidelines and provide a link from your homepage - that should be sufficient to let group members be aware of its existence.

It would also be useful to send out an [[Cafe_New_Admin|admin announcing your cafe group]] on the main Freegle group once it has been created.

= What Can Cafes Be Used For? =

Cafe groups are useful for allowing those topics which are not generally allowed on the main Freegle group.

== Request Information, Services or Help ==

Members may want to request information about local services and ask for recommendations for local tradespeople. They may wish to advertise local community events or ask for volunteers to help out. They may wish to ask for help (perhaps moving a large or bulky item) or get information where they can buy a particular item or get a particular service.

== Advertise Businesses and Services ==

You should decide whether you want to allow members to offer their own services and advertise their businesses directly on the group. You may prefer to ask that members place their adverts in a database or the links section of the group instead. Find a template database [[Cafe_Database_Template|here]].

== Borrowing and Swapping ==

You can allow borrowing and swapping if you wish, but may like to make it clear to members upon joining that you will not get involved if there is a problem encountered.

== Pets ==

If your main Freegle group allows pet offer or wanted messages, it would be wise to make sure your pet moderator (if you have one) is also a cafe member.

If your group does not allow pets, be aware that the issue may be raised in the cafe. Provide a list of animal rehoming links, and also links to local animal charities too.

== Selling ==

????

= Technical Stuff =

Cafe groups are chat groups, this means that unlike the main Freegle group where emails from the group are sent directly to members, the messages should go onto the list.

To do this, ensure your group settings are as follows:

Click on the Yahoo! group '''Management''' link

http://groups.yahoo.com/group/YOURGROUPNAME/management/view

Then

* '''Group Settings'''
* '''Messages'''
* '''Posting and Archives''' ''(edit)''

;Who Can Post

:[Members]

;Reply-to

:[All Members] ''This ensures the group is a chat group''

;Moderation

:[New Members] ''You may wish to moderate new members upon joining to ensure they are not spammers and then unmoderate after their first message to the group''

;Attachments

:[Exclude from site and emails]

;Spam Filter

:[''Choose whichever option you prefer'']

;Archive Options Access

:[Members]

== Auto Send Files ==

Please find below a number of files that you can use for setting up your own cafe group.

*[[Cafe_Guidelines|Cafe Group Guidelines]] - send out upon joining and then monthly thereafter
*[[Cafe_Disclaimer|Cafe Group Disclaimer]] - send out upon joining and then how ever often you prefer
*[[Cafe_Businesses_Database|Cafe Group Businesses Database]] - send out when you like if you wish to use this option
*[[Cafe_Leave|Cafe Group Leaving Letter]] - send out upon leaving the group