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- Handling complaints from members can be one of the trickiest jobs for a moderator. ===Noting the Complaints===4 KB (710 words) - 18:33, 14 August 2023
- This is the process for dealing with complaints and appeals to try to find a resolution that is fair for the complainant an Complaints and appeals can be raised by:4 KB (608 words) - 12:07, 9 March 2023
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- *[[Member Complaints]] Some tips on responding to complaints *[[Re-selling]] Had complaints about or suspect that someone selling stuff on?1 KB (151 words) - 12:51, 13 December 2018
- This is the process for dealing with complaints and appeals to try to find a resolution that is fair for the complainant an Complaints and appeals can be raised by:4 KB (608 words) - 12:07, 9 March 2023
- ====For complaints and sensitive issues==== *Complaints received via social media should be handled with care and sensitivity and i3 KB (438 words) - 18:26, 4 December 2019
- ...the recent election process. The Mailbox took this up as required in our Complaints Procedure and it was discussed no further on the group. ====Complaints Procedure Review====2 KB (325 words) - 16:22, 6 December 2014
- The purpose of this role is to act as final arbiter in the Complaints Procedure. This can be with the help of the Advisory Panel in exceptional ...complaints referred to the Ombudsman email address, in compliance with the Complaints Procedure.3 KB (430 words) - 14:10, 15 December 2023
- ...times issues arise that need a formal and confidential route, we offer a [[Complaints Procedure]]. ...late and there might be a need for third party help. This is the point the Complaints Procedure might help.2 KB (330 words) - 04:35, 3 June 2022
- ====For complaints and sensitive issues==== *Complaints received via social media should be handled with care and sensitivity.3 KB (472 words) - 11:58, 10 October 2023
- Handling complaints from members can be one of the trickiest jobs for a moderator. ===Noting the Complaints===4 KB (710 words) - 18:33, 14 August 2023
- This is in response to many complaints over the years from people concerned about animal welfare, so we decided it539 bytes (85 words) - 09:34, 18 May 2023
- ...efully the owners together with the members can solve what is causing the "complaints" and stop them. However, if the Support mailbox continues to receive "complaints" over a longer period of time, the assumption will be that the user would r3 KB (476 words) - 18:29, 4 December 2019
- ====Task 104 - Complaints Procedure Review==== We have reviewed the Complaints Procedure and agree it is fit for purpose. We will review again in a year'3 KB (447 words) - 23:57, 1 December 2013
- ====For complaints and sensitive issues==== *Refer to and act in accordance with the Complaints Procedure where appropriate, which would usually entail forwarding issues t5 KB (719 words) - 14:29, 30 November 2021
- ...member who believes Freegle has contravened this policy should enact the [[Complaints Procedure]]. *[[Complaints Procedure]]2 KB (325 words) - 16:13, 7 March 2023
- We have a [[Complaints Procedure]] covering Freegle organisational issues of compliance and practi ...ainst a Director should be emailed directly to the [[Company Secretary]]. Complaints against the Company Secretary should be emailed directly to the Board Chair6 KB (908 words) - 12:44, 22 April 2024
- *33 of 58 people gave permission to pass complaints to their local group. All are encouraged to do so and are routinely given t3 KB (532 words) - 18:06, 11 October 2012
- ====Task 104 - Complaints Procedure Review====3 KB (520 words) - 08:39, 1 August 2013
- * Guidelines on dealing with member complaints1 KB (167 words) - 10:22, 21 November 2012
- ====Task 104 - Complaints Procedure Review and Task 103 - Mediation for Members====3 KB (518 words) - 05:49, 23 August 2013
- ====Task 104 - Complaints Procedure Review====3 KB (528 words) - 14:14, 29 June 2013
- *Deal with comments, suggestions and complaints from members. *Manage comments, suggestions and complaints from members.3 KB (398 words) - 15:09, 25 April 2021
- ====Task 104 - Complaints Procedure Review and Task 103 - Mediation for Members====3 KB (559 words) - 22:01, 1 November 2013
- ...Ombudsman and mediators to recommend guidelines for handling group member complaints *Annual review of Complaints Procedure instigated3 KB (390 words) - 10:22, 21 November 2012
- ====5. Complaints Procedure==== Any complaints about the process of mediation will be made to and reviewed by the Ombudsma5 KB (841 words) - 04:53, 3 June 2022
- ...quest that review/mediation be used where appropriate in accordance with [[Complaints Procedure]] . ...ector should lodge this complaint with the Ombudsman who will initiate the Complaints procedure or assist with appointing an adjudicator, in line with http://wik4 KB (688 words) - 11:58, 9 June 2022
- ====Task 78 and 80 - Check Affiliation and Complaints are Working (continued)==== POLL QUESTION: Task 78 and 80: Check Affiliation and Complaints are working.6 KB (1,005 words) - 06:10, 4 October 2012
- ...f a nomination is turned down, the Volunteer nominating can appeal via the Complaints Procedure if they wish.1 KB (184 words) - 09:56, 9 June 2022
- ====Task 78 and 80: Check Affiliation and Complaints are working==== Task 78 and 80: Check Affiliation and Complaints are working.6 KB (1,046 words) - 06:11, 4 October 2012
- ====Complaints==== We have received complaints about inappropriate/abusive emails being sent to Freegle members from volun6 KB (866 words) - 10:41, 3 December 2019
- ===Complaints Procedure Review===5 KB (828 words) - 04:34, 30 May 2013
- ===Appeals/Mediation/Complaints===4 KB (696 words) - 09:44, 23 February 2012
- *Manage comments, suggestions and complaints from members ...d try to work with the role holder to help or failing that, refer to the [[Complaints Procedure]].4 KB (541 words) - 04:58, 3 June 2022
- ...er an unmoderated post has got through to the community, which may receive complaints from members.''2 KB (263 words) - 15:57, 15 September 2023
- ...d old emails.<br>It is left up to each local moderator how to handle these complaints especially if they are many months in the past. ...will in the future allow us to provide local mods a quick list of all the complaints received from emails who are members of their group. This will be any compl6 KB (1,188 words) - 14:09, 4 February 2015
- *In any dispute, any role holder may request that the complaints procedure be used where appropriate. ...lodge this with the Acting Ombudsman who will review this in line with the Complaints Procedure.4 KB (725 words) - 09:55, 9 June 2022
- = Complaints Issues = ...solved, but we have decided to devolve the responsibility of investigating complaints to independent Investigation Panels.6 KB (966 words) - 10:27, 3 December 2019
- ...e may be to shooting live creatures, as otherwise you will be deluged with complaints.2 KB (308 words) - 12:49, 2 September 2021
- ...ision and the reason, and also that they have the right to use the Freegle Complaints Procedure. The Complaints Procedure offers a mediation or appeals process for applicants and/or Freeg5 KB (791 words) - 11:34, 20 October 2022
- We do get complaints about failures to collect items or respond to members. We know that many me2 KB (322 words) - 17:01, 19 December 2018
- *[mailto:info@ilovefreegle.org info@ilovefreegle.org] can help with complaints, confidential matters and are very useful in pointing volunteers to the bes2 KB (300 words) - 13:13, 16 November 2021
- ... address book in chunks and at intervals. You may have received other complaints from friends?<br><br> What you need to do now is scan your machine, no2 KB (378 words) - 14:47, 2 September 2021
- *It may lead to complaints.2 KB (370 words) - 17:28, 5 January 2022
- 5)Complaints-further discussions 6)Complaints panel-poll for Edward to be silent rep observer4 KB (642 words) - 10:29, 3 December 2019
- ...ision and the reason, and also that they have the right to use the Freegle Complaints Procedure. The Complaints Procedure offers a mediation or appeals process for applicants and/or Freeg9 KB (1,394 words) - 20:30, 10 April 2024
- ...p - if you have polled your members, that can be helpful when dealing with complaints. Be aware that there have been instances of news of such a poll might reach *Can increase the number of complaints both the group and Freegle nationally gets - people have been known to boyc6 KB (1,067 words) - 09:35, 18 May 2023
- Sadly, we have been receiving an increasing number of complaints from members. These are mainly from those offering items when others do not ...show up? No shows are very frustrating, and the main source of occasional complaints we receive.7 KB (1,293 words) - 10:58, 15 May 2022
- |Complaints |[[Complaints Procedure]]8 KB (1,118 words) - 15:58, 25 January 2022
- = Handling of External Enquiries & Complaints = = Handling of Internal Enquiries & Complaints =7 KB (1,161 words) - 10:31, 3 December 2019
- ...eded. This generally will be only when other avenues as detailed in the [[Complaints Procedure]] have failed to reach a settlement or where the Ombudsman wishes *[[Complaints Procedure]]8 KB (1,212 words) - 14:56, 28 August 2023
- =Suggestions, Complaints and Other Matters= We discussed a few complaints of GOs sending spam.8 KB (1,310 words) - 10:27, 3 December 2019
- ...that any specific complaints resulting from this should be directed to the Complaints procedure.6 KB (988 words) - 10:37, 3 December 2019
- * Progressing and facilitating four separate complaints / appeals. We should appoint Kath to make an initial reply to all enquiries and complaints7 KB (1,194 words) - 10:28, 3 December 2019
- [[Complaints Procedure]]3 KB (389 words) - 14:09, 14 June 2023
- * that a 'complaints' process is put in place4 KB (610 words) - 10:14, 3 December 2019
- Complaints discussed whether anonymised complaints should be forwarded on to the complainant and if so who should do this.6 KB (982 words) - 10:33, 3 December 2019
- ...led.<br>Set up labels for Moderator log, members, admins, standard emails, complaints, banned members and anything else.<br>Have a look at the lab features and s4 KB (677 words) - 12:22, 23 November 2021
- *Task 104 - Complaints Procedure Review4 KB (622 words) - 07:43, 1 October 2013
- ...iving posts and verification emails. .'''<br>We have had a fraction of the complaints of previous months, whilst Edward has been trialling alternative methods to4 KB (784 words) - 10:30, 4 February 2015
- *We discussed the need for a working complaints procedure; in particular that Freegle needs to be able to offer in practice5 KB (764 words) - 10:34, 3 December 2019
- down to the nitty gritty, if you have any issues or complaints please5 KB (929 words) - 15:51, 15 September 2023
- ...ture Yahoo photo albums for his members, which he says had caused him many complaints. It is not fool-proof and only works if the member has linked it the photo5 KB (950 words) - 10:24, 7 November 2014
- Handling problems and complaints from members is tricky. Finding the balance between running the community h6 KB (911 words) - 07:05, 25 June 2023
- ...eport if it was acceptable to cut down to a monthly report. We have had no complaints, so it will be monthly from now on! We will also continue to post copies of5 KB (825 words) - 17:38, 2 December 2019
- ...group Facebook pages are now back. (Not the group posts - they cause spam complaints.)5 KB (912 words) - 12:33, 7 April 2013
- ...d now be fixed, at least when replying from digests. If you get any future complaints from members, please mail support @ ilovefreegle.org.5 KB (932 words) - 00:37, 7 November 2012
- ...their previous offers or searches. Mods reported that there had been some complaints about these, but they are also generating a lot of clicks. The mails can be ...was more controversial and has been subsequently turned off as a result of complaints as well as bugs in the way it operated. These mails thanked members for off12 KB (1,849 words) - 05:06, 18 June 2017
- Handling problems and complaints from members is tricky. Finding the balance between running your community ...dealing with issues and complaints. See [[How_To_Deal_With]] and [[Member Complaints]].18 KB (3,070 words) - 10:46, 1 March 2022
- There have been no ‘official’ complaints received about the affiliation processes.6 KB (915 words) - 10:35, 16 December 2012
- Advertising in emails was introduced last last month. A few initial complaints from members, but none seen lately. Very early results, resulted in the ads ...st for me do I/Should I do anything or just wait to see if I get any other complaints? Thanks Liz<br>13 KB (2,450 words) - 07:13, 14 May 2018
- ...g our mail as spam . It took some time and effort to deal with our members complaints because the stopped receiving emails, and more to get them to stop blocking6 KB (1,037 words) - 08:59, 5 July 2013
- ...h prompted discussion on whether a record of should be kept by the Reps of complaints. Sian agreed to co-ordinate this. Additional to the original concern, we5 KB (925 words) - 10:39, 3 December 2019
- * Appeal procedure [[Complaints Procedure]]6 KB (996 words) - 18:16, 20 April 2024
- ...ties, we thank people for donations and help with occasional (7 this year) complaints from local members or volunteers. ...d to Ombudsman for action this year. A review was undertaken to update the Complaints Procedure and the Ombudsman and Advisory Panel remits. These were adopted b20 KB (3,394 words) - 09:51, 7 September 2023
- ...ation to Central for discussion, pending agreement about who should handle complaints and a separate discussion about the layout and terminology of documents.5 KB (863 words) - 17:39, 2 December 2019
- Complaints*<br>7 KB (1,067 words) - 16:43, 28 December 2020
- ...Ombudsmen to get their input on their remit and the Appeals, Mediation and Complaints procedures. I have yet to hear back from them, but will be progressing the6 KB (840 words) - 01:48, 3 December 2019
- ...re funds to become available for us to claim. There have been a couple of complaints to the mailbox about the flow-through signup (where people didn’t read th6 KB (927 words) - 01:49, 3 December 2019
- 19 bytes (5 words) - 10:00, 18 May 2019
- ...to these domains using Amazon SES. This is a paid service, unfortunately. Complaints from these members do seem to be reduced lately but not stopped. Please loo7 KB (1,376 words) - 10:26, 7 November 2014
- ...g to be barriers to the growth of groups as well as sometimes resulting in complaints to the mailbox.7 KB (1,151 words) - 10:40, 3 December 2019
- * have no complaints about them8 KB (1,426 words) - 09:36, 8 May 2023
- e. As a result of member complaints, it was decided that we would no longer send out the request for permission9 KB (1,598 words) - 23:49, 2 December 2012
- ...are receptive to being asked, and so far as we are aware have received no complaints from members for doing so. We will need to clarify expectations here once9 KB (1,465 words) - 01:54, 3 December 2019
- <br>a.. Member complaints are still coming in that they are unable to reply to FBuser emails using th9 KB (1,753 words) - 08:11, 6 September 2012
- ...sion, and the reason, and also that they have the right to use the Freegle Complaints Procedure.12 KB (1,921 words) - 01:34, 3 December 2019
- ...rect the message uses the Yahoo account details. Please report any similar complaints from members so that we can see if it is a problem which needs fixing.11 KB (1,974 words) - 11:33, 4 June 2015
- It was decided that 1 is better than 2, as it would sort out those complaints we have had so far. 2 requires someone to notice a button and click on it.12 KB (2,334 words) - 17:36, 3 May 2017
- Q. There have been complaints of the Chat function being slow to show what you have typed.<br>13 KB (2,424 words) - 10:04, 9 December 2017
- * have no complaints about them14 KB (2,388 words) - 09:42, 8 May 2023
- *Mails about stuff you have searched for or requested were causing some complaints from members and moderators so a change to clarify why it's returning speci15 KB (2,782 words) - 14:04, 6 February 2017
- * have no complaints about them17 KB (2,874 words) - 09:41, 8 May 2023
- '''Mail''' <br>We do get complaints about chat messages not getting through or going into spam. Members feel w16 KB (2,841 words) - 13:00, 30 June 2019
- There has been a change in response to moderators complaints, and now we can remember (on a particular device), which of the Newsfeed,17 KB (3,264 words) - 18:27, 2 October 2017
- ...ers, volunteers and outside agencies and are the first line of contact for complaints. ...Panel during the year to July 2023. They assisted in dealing with the two complaints received and we are grateful for their advice and contributions in concludi29 KB (4,960 words) - 12:49, 6 September 2023
- ...snt work then our traffic will dive, and we will get a massive number of complaints from people not getting mails. If it does work, we could look at going a16 KB (2,963 words) - 20:36, 7 March 2019
- ...problems with images (in chat, chat review, in posts on the groups, member complaints). <Br>18 KB (3,243 words) - 09:57, 3 October 2018
- Adapt help page to includes some of the complaints procedure information. <br> ...nsolicited digests... we could find ourselves at the receiving end of spam complaints.I am surprised nobody else has flagged this up - unless it's a new bug?<br>18 KB (3,331 words) - 13:40, 4 November 2018
- We have had a few complaints about using names, but only a few, and we have a perfectly good answer, th19 KB (3,469 words) - 14:52, 12 June 2018
- ...nisations, questions about Freegle procedures from volunteers and members, complaints from members, spam and scam reports and thanking people for donations.21 KB (3,549 words) - 12:50, 6 September 2023
