Be nice: Difference between revisions

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[[Category:Sample Admins]]
Below is a selection of admins that have been pillaged (with permission) from various Freegle communities that all basically contain the same message. You are welcome to use them in their entirety or otherwise.
= Be Nice =
= Be Nice =


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original post was an offer. This isn't the offerer being rude, but practical.
original post was an offer. This isn't the offerer being rude, but practical.
If you've had 20-30 replies, it just takes too much time to send individual
If you've had 20-30 replies, it just takes too much time to send individual
emails. It's actually a group recommendation that the taken message be used to
emails. It's actually a recommendation that the taken message be used to
thank all those who responded, rather than attempt individual emails.
thank all those who responded, rather than attempt individual emails.


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moderators at the owner address.
moderators at the owner address.


Thanks for reading this, and for keeping the group such a nice place.
Thanks for reading this, and for keeping our community such a nice place.


[MODERATOR NAMES]
[MODERATOR NAMES]


[GROUP NAME] Mod Team 
$groupname volunteers


Please send any responses to: [GROUP_NAME]-owner@yahoogroups.com
Please send any responses to xxxxx


=It costs nowt to be nice!=


2: Admin It costs nowt t be nice!
All items on this community are gifts - donated for free and without strings. In
 
All items on this group are gifts - donated for free and without strings. In
return, we feel that the members who offer these things are entitled to at least one thing - a little common courtesy.
return, we feel that the members who offer these things are entitled to at least one thing - a little common courtesy.


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success).
success).


1. Be polite, show some manners, and don't forget to SAY PLEASE!
1. Be polite and don't forget to say 'please'!


2. String a coherent sentence together – Don't just say 'I need it', 'I'll take
2. A coherent sentence helps – Don't just say 'I need it', 'I'll take
it off your hands' or 'I'll have it' etc.
it off your hands' or 'I'll have it' etc.


3. Don't use 'txt spk' because it just annoys our more mature members, which
3. Don't use 'txt spk' because it just annoys some of our members, which
means that you have NO CHANCE of success!
means that you have little chance of success!


4. It's very annoying to be bombarded with emails, ONE is enough. After a day
4. It's very annoying to be bombarded with emails, one is enough. After a day
or so (If no 'Taken' has been posted) send another. If you still get no reply –
or so (if no 'Taken' has been posted) send another. If you still get no reply –
Let It Go !
Let It Go !


5. When you arrange a collection, BE PROMPT.
5. When you arrange a collection, be prompt.


6. KEEP APPOINTMENTS - `No Shows' are not acceptable.
6. Keep appointments - `No Shows' are not acceptable.


7. You MUST declare your intention of re-selling any item(s) that you receive
7. You must declare your intention of re-selling any item(s) that you receive
from our members.
from our members.


And finally, when you receive an item please consider sending a THANK YOU email
And finally, when you receive an item please consider sending a thankyou email
directly to the member who gave it.
directly to the member who gave it.


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Thank You.
Thank You.


Xxx Group Moderators.
$groupname Volunteer Team


3: ADMIN: keep it nice folks
= Keep it nice folks =


In response to a recent complaint, I would like to remind you to BE NICE to each other.
In response to a recent complaint, I would like to remind you to be nice to each other.


We are all collectively doing something pretty good here, and I like
We are all collectively doing something pretty good here, and I like
to think of Freegle as sort of removed from the general dog
to think of Freegle as sort of removed from the general dog
eat dog frenzy that goes down on the rest of this planet most of the
eat dog frenzy that goes down on the rest of this planet most of the
time (rather optimistic and deluded of me i know).
time (rather optimistic and deluded of me I know).


Freegle is about saving stuff from landfill, whilst infecting the
Freegle is about saving stuff from landfill, whilst infecting the
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or rude emails to other members.
or rude emails to other members.


We can be reached at: yourgroupname-owner@yahoogroups.com
We can be reached at xxxxxx


If you would like to enter into a dialogue with everybody about
If you would like to enter into a dialogue with everybody about
this, do not respond on this list -join our cafe group which can be
this, do not respond on this list but instead you could post on Chitchat.
found here:
 
http://groups.yahoo.com/group/yourcafegroup


thanks everyone
Thanks everyone


xxx
$myname
on behalf of the xxx moderating team
on behalf of the $groupname volunteer team


---
---


this is here for useful content, not to be uploaded to OSS in present format
=ADMIN: Please read=
 
Admin positive behavior
 
Dear members,
 
The moderating team are dismayed to learn of any member who has left feeling
that they have had bad experiences as a result of being an active member of
Wellingborough Freecycle. We would like to share with you an email sent to the
Wellingborough Freecycle Moderating Team yesterday by a now ex-member of this
group. We felt that their words summed up very well some of the reasons that
good and active members of this group decide to leave.
 
Sadly, we are aware that although there are many excellent and courteous members
of the group, many active members have had similar, or worse experiences, at
times. There is nothing dramatic in the contents of the email, but it is a sadly
familiar tale…
 
=============================================
With permission from the author, and identifying content removed:
=============================================
Dear Moderators,
 
I am leaving the Freecycle groups, as I have had really bad experiences, and
don't want to know how selfish, lazy and bad-mannered people can be.
 
I thoroughly applaud the concept of re-using items to save them from landfill
sites, and have made great efforts to use the service. But out of five
replies to my last offer, only one let me know they were already suited, one
exchanged phone numbers by email, but never answered my phone calls nor
called me for collection details. The other three ignored my emails to make
contact. After a week or so trying to get interest, I was finally forced to
smash up and dump an elegant and comfortable [item of furniture] in perfectly
usable condition.
 
My previous offer a few months ago for a [top quality kitchen appliance] in
perfect condition had two collection arrangements ignored without
explanation, but was successful on the third attempt.
 
[section removed to maintain anonymity]
 
I must thank you all for the hard work you all put in to this excellent
scheme.
 
Yours sincerely,
 
[name provided]
 
=============================================
 
Please may we urge everyone to consider the consequences of such thoughtlessness
to those generously giving away their items. Mud sticks, and uncalled for
behaviour by even a tiny minority on here will reduce the opportunities and
effectiveness throughout our Freecycle community.
 
We are aware that there are a huge number of successful transactions every day
via this group alone. These cannot happen without the good will of the vast
majority of our members, and we do appreciate this. However, we respectfully
request that ALL members treat others in the way that they would like to be
treated. Maintaining polite communication with each other is free and easy way
for Freecycle to be a positive experience for us all. Not only will even more
items be diverted from landfill as a result, but we will be strengthening our
community in the process. Please help us.
 
Discussion is welcome on the café group
(http://groups.yahoo.com/group/NorthantsFreecycleCafe), but not on this list
please. Private responses are welcome by replying to this message.
 
With warmest wishes,
 
woking
ADMIN: please read


Dear members,
Dear members,


Sorry to invade your inbox but we have had a couple of reports about members not
Sorry to invade your inbox but we have had a couple of reports about members not
following the "be nice" rule on RecycleWoking
following the "be nice" rule on $groupname.


Please only respond to WANTEDs if you have the item that is being sought and to
Please only respond to Wanteds if you have the item that is being sought and to
OFFERS if you genuinely would like to have the item and can collect it.
Offers if you genuinely would like to have the item and can collect it.


Please do not respond with comments or critical remarks.
Please do not respond with comments or critical remarks.
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Thanks very much
Thanks very much


your moderators
$groupname volunteers
 
Back to [[Admins]]

Latest revision as of 15:51, 15 September 2023

Below is a selection of admins that have been pillaged (with permission) from various Freegle communities that all basically contain the same message. You are welcome to use them in their entirety or otherwise.

Be Nice

We've found that the vast majority of members are very nice folk, who are naturally courteous and polite, so this probably won't apply to most of you, as you'll do it anyway, thank you (but please read it anyway). However, there are a minority of members who don't seem to have grasped the message that you get a much better reaction from other members if you're nice to them.

For those to whom being nice doesn't come naturally, here are some guidelines:

1) Don't demand, beg, or exaggerate the situation in your posts or replies. Keep it simple, polite and factual.

2) Reply ONCE to posts. Many items are very popular, and it's totally unreasonable to expect personal replies to every message, especially if the original post was an offer. This isn't the offerer being rude, but practical. If you've had 20-30 replies, it just takes too much time to send individual emails. It's actually a recommendation that the taken message be used to thank all those who responded, rather than attempt individual emails.

3) Communicate effectively. If you're collecting or delivering, make sure that you have enough information to actually find the address. Make sure that you can contact the other person if some problem arises - there's nothing more frustrating than a 'no-show'. A call to say you'll be a bit late or would like to rearrange is the minimum courtesy you should be extending.

4) Don't ask for something on the off chance you might get it. If you can use it, good, but one of the annoyances of Freegle is members asking needlessly for items they don't really want (as they often change their minds, and, rudely, then don't collect).

5) Use the fair offer policy. This gives members with limited web access time to reply. It's sad when somebody with a real need doesn't even see an offer before it's been taken, precisely because they don't have the same access to the web as more fortunate members.

6) Most of all (and it shouldn't need to be said) don't be rude, abusive, annoying or demanding towards other members. Anything which would be considered flaming in a discussion forum is definitely out, and should be reported to the moderators at the owner address.

Thanks for reading this, and for keeping our community such a nice place.

[MODERATOR NAMES]

$groupname volunteers

Please send any responses to xxxxx

It costs nowt to be nice!

All items on this community are gifts - donated for free and without strings. In return, we feel that the members who offer these things are entitled to at least one thing - a little common courtesy.

Please give the following some thought, (it may also improve your chances of success).

1. Be polite and don't forget to say 'please'!

2. A coherent sentence helps – Don't just say 'I need it', 'I'll take it off your hands' or 'I'll have it' etc.

3. Don't use 'txt spk' because it just annoys some of our members, which means that you have little chance of success!

4. It's very annoying to be bombarded with emails, one is enough. After a day or so (if no 'Taken' has been posted) send another. If you still get no reply – Let It Go !

5. When you arrange a collection, be prompt.

6. Keep appointments - `No Shows' are not acceptable.

7. You must declare your intention of re-selling any item(s) that you receive from our members.

And finally, when you receive an item please consider sending a thankyou email directly to the member who gave it.


Thank You.

$groupname Volunteer Team

Keep it nice folks

In response to a recent complaint, I would like to remind you to be nice to each other.

We are all collectively doing something pretty good here, and I like to think of Freegle as sort of removed from the general dog eat dog frenzy that goes down on the rest of this planet most of the time (rather optimistic and deluded of me I know).

Freegle is about saving stuff from landfill, whilst infecting the community at large with a general sense of altruism...

So please, leave any emotional baggage at the door, and if your not actually a very nice person, just humour me, and pretend.

I am now going to clamber down from the moral higher ground and get down to the nitty gritty, if you have any issues or complaints please report them to us -the mods team and *please* refrain from sending abusive or rude emails to other members.

We can be reached at xxxxxx

If you would like to enter into a dialogue with everybody about this, do not respond on this list but instead you could post on Chitchat.

Thanks everyone

$myname on behalf of the $groupname volunteer team

---

ADMIN: Please read

Dear members,

Sorry to invade your inbox but we have had a couple of reports about members not following the "be nice" rule on $groupname.

Please only respond to Wanteds if you have the item that is being sought and to Offers if you genuinely would like to have the item and can collect it.

Please do not respond with comments or critical remarks.

If anyone believes that there is a post that is inappropriate, please advise the moderators rather than sending anything critical to the member concerned.

Thanks very much

$groupname volunteers

Back to Admins