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• Member Complaints
  Handling complaints from members can be one of the trickiest jobs for a moderator. ===Noting the Complaints===
  4 KB (710 words) - 18:33, 14 August 2023
• Complaints Procedure
  This is the process for dealing with complaints and appeals to try to find a resolution that is fair for the complainant an Complaints and appeals can be raised by:
  4 KB (608 words) - 12:07, 9 March 2023

Page text matches

• Specific Problems
  *[[Member Complaints]] Some tips on responding to complaints *[[Re-selling]] Had complaints about or suspect that someone selling stuff on?
  1 KB (151 words) - 12:51, 13 December 2018
• Complaints Procedure
  This is the process for dealing with complaints and appeals to try to find a resolution that is fair for the complainant an Complaints and appeals can be raised by:
  4 KB (608 words) - 12:07, 9 March 2023
• Local Social Media Guidelines
  ====For complaints and sensitive issues==== *Complaints received via social media should be handled with care and sensitivity and i
  3 KB (438 words) - 18:26, 4 December 2019
• Structure Group Report 2014-03-31
  ...the recent election process. The Mailbox took this up as required in our Complaints Procedure and it was discussed no further on the group. ====Complaints Procedure Review====
  2 KB (325 words) - 16:22, 6 December 2014
• Ombudsman Remit
  The purpose of this role is to act as final arbiter in the Complaints Procedure. This can be with the help of the Advisory Panel in exceptional ...complaints referred to the Ombudsman email address, in compliance with the Complaints Procedure.
  3 KB (430 words) - 14:10, 15 December 2023
• Central Support
  ...times issues arise that need a formal and confidential route, we offer a [[Complaints Procedure]]. ...late and there might be a need for third party help. This is the point the Complaints Procedure might help.
  2 KB (330 words) - 04:35, 3 June 2022
• Social Media Guidelines
  ====For complaints and sensitive issues==== *Complaints received via social media should be handled with care and sensitivity.
  3 KB (472 words) - 11:58, 10 October 2023
• Member Complaints
  Handling complaints from members can be one of the trickiest jobs for a moderator. ===Noting the Complaints===
  4 KB (710 words) - 18:33, 14 August 2023
• Animals (rejection message)
  This is in response to many complaints over the years from people concerned about animal welfare, so we decided it
  539 bytes (85 words) - 09:34, 18 May 2023
• Hotmail complaint
  ...efully the owners together with the members can solve what is causing the "complaints" and stop them. However, if the Support mailbox continues to receive "complaints" over a longer period of time, the assumption will be that the user would r
  3 KB (476 words) - 18:29, 4 December 2019
• Structure Group Report 2013-10-31
  ====Task 104 - Complaints Procedure Review==== We have reviewed the Complaints Procedure and agree it is fit for purpose. We will review again in a year'
  3 KB (447 words) - 23:57, 1 December 2013
• Freegle Mailbox Guidelines
  ====For complaints and sensitive issues==== *Refer to and act in accordance with the Complaints Procedure where appropriate, which would usually entail forwarding issues t
  5 KB (719 words) - 14:29, 30 November 2021
• Freegle Equality and Diversity Policy
  ...member who believes Freegle has contravened this policy should enact the [[Complaints Procedure]]. *[[Complaints Procedure]]
  2 KB (325 words) - 16:13, 7 March 2023
• Public Interest Disclosure (Whistleblowing) Policy and Procedures
  We have a [[Complaints Procedure]] covering Freegle organisational issues of compliance and practi ...ainst a Director should be emailed directly to the [[Company Secretary]]. Complaints against the Company Secretary should be emailed directly to the Board Chair
  6 KB (908 words) - 12:44, 22 April 2024
• AGM 2012 Mailbox Report
  *33 of 58 people gave permission to pass complaints to their local group. All are encouraged to do so and are routinely given t
  3 KB (532 words) - 18:06, 11 October 2012
• Structure Group Report 2013-06-30
  ====Task 104 - Complaints Procedure Review====
  3 KB (520 words) - 08:39, 1 August 2013
• AGM 2012 Growth Working Group Report
  * Guidelines on dealing with member complaints
  1 KB (167 words) - 10:22, 21 November 2012
• Structure Group Report 2013-07-31
  ====Task 104 - Complaints Procedure Review and Task 103 - Mediation for Members====
  3 KB (518 words) - 05:49, 23 August 2013
• Structure Group Report 2013-05-31
  ====Task 104 - Complaints Procedure Review====
  3 KB (528 words) - 14:14, 29 June 2013
• Freegle Central Mods Team Remit
  *Deal with comments, suggestions and complaints from members. *Manage comments, suggestions and complaints from members.
  3 KB (398 words) - 15:09, 25 April 2021